I-Q&A

Ngizenza kanjani izinguquko ku-akhawunti yami?

Chofoza ku-Akhawunti Yami etholakala phezulu kwekhasi.Kusuka Kudeshibhodi Ye-akhawunti yakho, chofoza isixhumanisi esithi Hlela eduze kolwazi ofisa ukulibuyekeza.

Ingabe uyawanikeza amasampuli amahhala?

Wonke amabhokisi ethu enziwe ngokwezifiso enziwe ukuze a-odwe, ngakho-ke ngeshwa asinikezi amasampula osayizi wangokwezifiso wamahhala.Sinikeza ikhithi yesampula yamahhala uma ubhalisela i-akhawunti nathi, ebonisa ukushuba kwe-paperboard yethu, ama-coatings, nekhwalithi yokuphrinta.

Yiziphi izindlela zokukhokha ezamukelwayo?

Samukela amakhadi esikweletu nawemali alandelayo kusayithi lethu elivikelekile: I-Visa, i-MasterCard, i-Discover, ne-American Express.

Usizo!Ngikhohlwe iphasiwedi yami

Uma ungakhumbuli iphasiwedi yakho, chofoza isixhumanisi sephasiwedi esitholakala ekhasini lokungena.Uzothunyelelwa i-imeyili enemiyalelo yokusetha kabusha iphasiwedi yakho.

Ngisithola kanjani isisho ngokwezifiso?

Uyakwazi ukuthola izingcaphuno ngokushesha ezintweni ezinikezwa ngewebhusayithi yethu.Izingcaphuno ezenziwe ngokwezifiso zingacelwa ngesevisi yamakhasimende.Izingcaphuno ezenziwe ngokwezifiso ziyadingeka kunoma iyiphi into enganikezwanga ngewebhusayithi yethu.Lokhu kuhlanganisa, kodwa akukhawulelwe, ezintweni ezisebenzisa isitembu esishisayo, ukugqamisa, okokunamathela okukhethekile, iphepha elikhethekile, imibala yamabala, izakhiwo ezenziwe ngokwezifiso noma okufakwayo, noma ukuphrinta okungemuva.Izingcaphuno ezenziwe ngokwezifiso zingathatha amahora angama-24-72, kuye ngobunkimbinkimbi bekhotheshini.Izingcaphuno zangokwezifiso ziyizibuyekezo zokuqala ezilindile zomsebenzi wobuciko wokugcina

Isikhathi sethu sokuhola sokukhiqiza sezingcaphuno zangokwezifiso yizinsuku zebhizinisi eziyi-18 ngemuva kokugunyazwa komsebenzi wobuciko.Lesi sikhathi sokuhola sibonisa isikhathi sethu esivamile sokukhiqiza kodwa akusona isiqinisekiso.Lokhu akubandakanyi isikhathi sokuthumela.Ama-oda athunyelwe noma agunyazwe ukukhiqizwa kwe-PST ngoMsombuluko kuya kuLwesihlanu azocutshungulwa ngosuku lwebhizinisi olulandelayo.Izilinganiso zaso sonke isikhathi azibandakanyi izimpelaviki noma amaholide.Zonke izinto zithunyelwa ngaphansi kwe-FedEx ngaphandle uma kushiwo ngenye indlela.Sidinga ikheli lendawo yakho konke ukuthunyelwa futhi asikwazi ukuletha kumabhokisi e-PO.Uma i-oda lakho selithunyelwe, isaziso sizothunyelwa nge-imeyili enenombolo yokulandelela.Wonke ama-oda ayacutshungulwa futhi athunyelwe ngoMsombuluko kuze kube uLwesihlanu, ngaphandle kwamaholide.

If you have any questions, please reach out to our customer service department at Kaierda@ZGkaierda.com

Ayini amasampula angenalutho?

Amasampula angenalutho angamasampuli ebhodi lephepha elimhlophe, elingaphrintiwe lobukhulu bakho obuhlukile.Amasampula angenalutho azofika ngamanani amabili nge-$12.Uku-oda isampula elingenalutho kuwumbono omuhle kakhulu wokuqinisekisa ukuthi umkhiqizo wakho ulingana kahle ephaketheni lakho ngaphambi kokufaka i-oda elikhulu.

Amasampula angenalutho azofika alebulwe ngesakhiwo, uhlobo lwebhodi, nobukhulu.Uma ungafuni amasampula akho alebulwe, sicela uxhumane nesevisi yamakhasimende ngaphambi kokufaka i-oda lakho.

Ithini inketho yakho yokuphrinta yedijithali?

Inketho yethu yokuphrinta yedijithali iyatholakala ngenani lika-2 kuya ku-50 esitokisini esingagcotshiwe (18pt).Amaphrinti edijithali asengozini yokuklwebheka kanye nokuqhekeka kunokuqalwa kokukhiqiza kwe-offset.Ama-prototypes edijithali awayona ikhwalithi efanayo nokuqhutshwa kokukhiqiza, kodwa alungele izinjongo ze-prototyping.Ama-prototypes alungele imihlangano yabathengi, ucwaningo lwemakethe olusha, imibukiso yezohwebo, nanoma yikuphi kwenye indawo isiphakamiso somkhiqizo wakho sidinga umphetho wokuncintisana.Ukushintsha okuvamile kuma-prototypes edijithali yizinsuku zebhizinisi ezingu-7-10 ngemva kokugunyazwa komsebenzi wobuciko.

Yiziphi izidingo zokuhambisa umsebenzi wobuciko?

Ukuze uthole imiphumela elungile yokuphrinta, sicela ubheke imihlahlandlela yokuhambisa umsebenzi wobuciko evezwe kusixhumanisi esingezansi.Yonke imisebenzi yobuciko kufanele isethwe njenge-CMYK ukuze iphrintwe nge-1/8" yokopha. Wonke amafonti kufanele abekwe obala ukuze kuvinjelwe ukushintshwa kwefonti ezenzakalelayo, futhi zonke izixhumanisi kufanele zishunyekwe ngaphakathi komsebenzi wobuciko. Zonke izithombe kufanele okungenani zibe ngu-300 ppi. ukuze uphrinte kahle.Asizilungiseleli noma sishintsha umsebenzi wobuciko wamakhasimende.Kuyisibopho sekhasimende ukuqinisekisa ukuthi imihlahlandlela yokuhambisa umsebenzi wobuciko ilandelwe kahle.Ungakhetha ukuqhubekela ekukhiqizeni ngokunganaki le mihlahlandlela ngokuzifaka wena engozini.

Ngiwuthumela kanjani umsebenzi wobuciko?

Umsebenzi wobuciko kufanele ulethwe ngesikhathi esimisiwe elandwe kuwebhusayithi yethu noma uthunyelwe nge-imeyili evela kwamakhasimende ukuze uthole izingcaphuno ezingokwezifiso.Imigqa ye-Dielines ngeke ishintshwe noma ihlelwe;uma udinga umugqa womyalo ongatholakali esizeni sethu sicela uxhumane nesevisi yamakhasimende ukuze u-ode isakhiwo esiqondene nawe.Uma u-oda elinye lamaBhokisi Osayizi Ojwayelekile, sicela uchofoze isixhumanisi esithi “Landa i-PDF Dieline” ekhasini lomakhi womkhiqizo.Bese ukhetha okuthi “Oda Amabhokisi bese Uhambisa Umsebenzi Wobuciko.”Lokhu kuzokuyisa ngqo enqoleni.Uma usuphumile futhi i-oda selicubunguliwe, uzothola i-imeyili Yokuqinisekisa I-oda enesixhumanisi sokuhambisa umsebenzi wakho wobuciko wokugcina.* Sizokuthumelela i-imeyili ubufakazi be-PDF ukuze ugunyazwe okokugcina ngaphambi kokuhambisa i-oda lakho liye ekukhiqizeni.

Uma u-oda elinye lamaBhokisi Osayizi Bangokwezifiso, sicela ukhethe okuthi “Oda Amabhokisi bese Uhambisa Umsebenzi Wobuciko” ngemva kokuqeda ukukhetha kwebhokisi ekhasini lomakhi womkhiqizo.Lokhu kuzokuyisa ngqo enqoleni.Uma usuphumile futhi ne-oda selicubunguliwe, uzothola i-imeyili Yokuqinisekisa I-oda enesixhumanisi sokuhambisa umsebenzi wakho wobuciko wokugcina.* Phakathi namahora angu-24 ebhizinisi okucubungula i-oda lakho, sizothumela umnqamulajuqu wakho ekhelini le-imeyili elihlobene. nge-akhawunti yakho.Uma usuwubekile umsebenzi wakho wobuciko ohlelweni lwethu, ungahambisa umsebenzi wobuciko ngesixhumanisi esiku-imeyili yakho Yokuqinisekisa I-oda.Sizokuthumelela i-imeyili ubufakazi be-PDF ukuze ugunyazwe okokugcina ngaphambi kokuhambisa i-oda lakho liye ekukhiqizeni.

*If you delete, do not receive, or otherwise can’t find your Order Confirmation email, please attach your artwork in an email and send to kaierda@zgkaierda.com. Please reference your nine-digit Order # in the subject line of your email.

*Sicela uqaphele ukuthi Isikhathi Sokukhiqiza asiqali kuze kube yilapho sithola imvume yokugcina yobufakazi bakho be-PDF.

Sithini isikhathi sakho sokuhola sokukhiqiza?

Isikhathi sethu sokuhola esijwayelekile yizinsuku zebhizinisi eziyi-10-12 ngemuva kokugunyazwa komsebenzi wobuciko.Izikhathi zokuhola ezijwayelekile zibonisa isikhathi sethu esivamile sokukhiqiza kodwa azisona isiqinisekiso.Lokhu akubandakanyi isikhathi sokuthumela.Ama-oda athunyelwe noma agunyazwe ukukhiqizwa PST NgoMsombuluko – uLwesihlanu azocutshungulwa ngosuku lwebhizinisi olulandelayo.Izilinganiso zaso sonke isikhathi azibandakanyi izimpelasonto namaholide.Zonke izinto zithunyelwa ngaphansi kwe-FedEx ngaphandle uma kushiwo ngenye indlela.Sidinga ikheli lendawo yakho konke ukuthunyelwa futhi asikwazi ukuletha kumabhokisi e-PO.Uma i-oda lakho selithunyelwe, isaziso sizothunyelwa nge-imeyili enenombolo yokulandelela.Wonke ama-oda ayacutshungulwa futhi athunyelwe ngoMsombuluko kuze kube uLwesihlanu, ngaphandle kwamaholide.Sicela uqaphele ukuthi ngenxa yokuzibandakanya kwethu ekwenziweni kwezinhlobonhlobo zamabhizinisi ezokwelapha nawemithi, wonke ama-oda ahlobene ngokuqondile nobhubhane lwe-COVID-19 ahamba phambili ngalesi sikhathi.Sicela uqiniseke ukuthi uma isimo sakho se-oda sibonakala sithinteka nganoma iyiphi indlela yilo bhubhane, sizokuthinta ukuze sikwazise nganoma yikuphi ukubambezeleka.

Ukhokhisa malini ngokuthumela?

Izindleko zokuthumela zibalwa ku-inthanethi futhi zizohluka kuye ngosayizi we-oda, isisindo, kanye nenani lamaphasela azolethwa.

Ngingalilandelela kanjani i-oda lami?

Ngemuva kokuthi i-oda lakho le-Kaierda selithunyelwe, ungakwazi ukulandelela iphakheji lakho kalula.Ngena ku-akhawunti yakho ye-Kaierda bese ukhetha i-oda ofisa ukulilandela.Chofoza inombolo yakho yokulandelela ukuze ubone isimo sakho sokuthunyelwa.

Ama-oda wamazwe ngamazwe angase abe ngaphansi kwezinqubo zokugunyazwa kwempahla engase ibangele ukubambezeleka ekulethweni.Okunye ukuthunyelwa, njengokuthunyelwa kwamanye amazwe, kunokulandeleka okulinganiselwe.

Uma iphakheji lakho libonakala njengelethiwe, kodwa awukakayitholi:

1. Bheka izaziso zokuzama ukuletha.

2. Sesha endaweni okudiliva kuyo iphakheji yakho.

3. Qiniseka ukuthi akekho omunye umuntu owamukele iphasela.

4. Linda kuze kube sekupheleni kosuku njengoba amaphakheji ngezinye izikhathi azobonakala njengalethiwe ngenkathi esasendleleni.

Uma i-oda lakho lingafikanga phakathi kwewindi lokulethwa elinikeziwe futhi ungakazitholi izaziso zokuzama ukuletha, sicela uxhumane nomnyango wethu Wesevisi Yamakhasimende.

Ngixhumana nobani ukuze ngibike inkinga?

Umkhiqizo Owonakele:

Uma izinto ozitholile zibonakala zonakele, sicela uxhumane nabamele isevisi yamakhasimende lapha.Sizobuyekeza isicelo sakho futhi sisize ukuxazulula inkinga yakho ngokushesha okukhulu.Uma uthintana nesevisi yamakhasimende sicela ufake inombolo yakho ye-oda kanye nencazelo enemininingwane yemikhiqizo eyonakele.Uma umkhiqizo ubonakala ngathi wonakele ngesikhathi sokuthunyelwa, sicela usazise zingakapheli izinsuku eziyi-10, njengoba abathwali bethu bazokwamukela izimangalo kuphela phakathi naleso sikhathi.

I-oda elingaphelele:

Silwela ukwenza nokuthumela imikhiqizo yakho ngokunembe nangesikhathi.Esimeni esingavamile lapho i-oda lifushane ngenxa yezinkinga zekhwalithi, sinelungelo lokwenqaba ukuphindwa kwezinhlamvu ezingekho inqobo nje uma ukushoda kungaphansi noma kulingana no-10% we-oda langempela.Uma unenkinga ngokuthumela kwakho izinto ezingekho, ukushoda kwemikhiqizo, noma izinto ezingalungile, sicela uxhumane nomnyango wethu Wesevisi Yamakhasimende lapha.

Inkinga Yenkokhelo:

Sicela uthinte Isevisi yethu Yekhasimende nganoma yiziphi izinkinga zenkokhelo.Uma ubona noma yiziphi izinkokhiso ezingagunyaziwe ezivela ku-zgKaierda.com ekhadini lakho lasebhange noma lesikweletu, sicela uxhumane neNkampani yekhadi lakho lesikweletu noma ibhange ukuze uphikise noma yiziphi izinkokhiso ezingagunyaziwe.Uma i-akhawunti yakho ye-Kaierda isetshenziswe ngaphandle kokugunyazwa kwakho, sicela usethe kabusha iphasiwedi ye-akhawunti yakho lapha futhi ususe noma yiluphi ulwazi lokukhokha olulondoloziwe.Uma ungathanda ukuvala i-akhawunti yakho ye-Kaierda, sicela uxhumane Nesevisi Yekhasimende ukuze uthole usizo olwengeziwe.

Abasebenzi bethu abazinikele Benkonzo Yamakhasimende bakhona ukuze bakusize.Sicela usinikeze inombolo yakho ye-oda lapho usithinta.Noma yiziphi izinkinga eziphathelene ne-oda lakho, okuhlanganisa nomkhiqizo owonakele noma ongekho, kufanele zibikwe Kusevisi Yekhasimende Yakwa-Kaierda zingakapheli izinsuku ezingu-30 kusukela kokulethwa komkhiqizo wakho.

Ngingakwazi ukushintsha noma ukukhansela i-oda lami?

Uma udinga ukwenza ushintsho noma ukhansele ingxenye noma lonke i-oda lakho, sicela uthinte Isevisi Yekhasimende lethu ngokushesha ngangokunokwenzeka.Sizokwenza yonke imizamo ukufeza isicelo sakho.Sicela uqaphele ukuthi kungase kungenzeki ngaso sonke isikhathi ukushintsha noma ukukhansela i-oda, njengoba zonke izinto zenziwa ukuba zi-odwe.Uma i-oda selivele liyacubungulwa noma lisendleleni, ama-oda angeke ashintshwe noma akhanselwe.

Uzokwaziswa zingakapheli izinsuku ezimbili (2) zebhizinisi mayelana nesimo soshintsho noma isicelo sokukhansela.

Ingabe uyazithatha izimbuyiselo?

Ngenxa yemvelo yangokwezifiso yomkhiqizo wethu, asinikezi noma iyiphi imbuyiselo noma ikhredithi emkhiqizweni ngaphandle uma kunqunywa ukuthi awunasici noma wonakele.Uma uthole umkhiqizo onesici noma owonakele, sicela uxhumane nomnyango wethu Wesevisi Yamakhasimende ngokushesha.Silwela ikhwalithi, ngakho-ke sicela ukuthi ubuyisele imikhiqizo eyonakele noma enesici ukuze ihlolwe endaweni yethu.Esimeni lapho i-oda libuyiselwa khona ngenxa yephutha lethu, izindleko zokuthumela nge-oda langempela zizobuyiselwa.Uma umkhiqizo wakho kunqunywa ukuthi awunasici noma ulimele, uzophrintwa kabusha futhi uthunyelwe ngaphandle kwenkokhiso eyengeziwe kulandela izikhathi zethu ezijwayelekile zokushintsha.

Zonke izimbuyiselo kufanele zihambisane nenombolo yokugunyazwa yokubuyisela engatholwa ngemva kokufaka umbiko emnyangweni wethu Wenkonzo Yamakhasimende.Asikwazi ukukhipha imbuyiselo yezindleko zokuthumela ngomkhumbi.Sicela uvumele amaviki angu-1-2 uma sesitholile imbuyiselo yakho ukuze imbuyiselo yakho icutshungulwe.Asizikhiphi izimbuyiselo noma amakhredithi ngezinkinga ezibikwe ngaphezu kwezinsuku ezingu-30 ngemva kokulethwa, noma umkhiqizo owonakele obikwe ngaphezu kwezinsuku eziyi-10 ngemva kokulethwa.

Kwenzekani uma unoshintsho lwenqubomgomo?

U-Kaierda ugodla ilungelo lokwenza izinguquko kunqubomgomo yethu ngokukwazisa okuncane noma angakutholi nhlobo nganoma yisiphi isikhathi.Uma sinoshintsho olukhulu lwenqubomgomo, sizokwenza konke okusemandleni ethu ukukwazisa nganoma yiziphi izinguquko ezizayo ongazilindela ngephephabhuku lethu.Sicela wenze isiqiniseko sokuthi ubhalisele incwadi yethu yezindaba, njengoba singeke sikungeze kunoma yimaphi ama-imeyili ezaziso eziningi uma kungenjalo.

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